How to get better service in a hotel, according to a career concierge

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By Mary Pflum

Ever wonder how to get an upgrade in the hotel you’re staying in? Is there such a thing as a “best” night of the week to stay in a hotel? And just how clean are hotel rooms? We found out answers to all of these burning questions … and more. In the latest in our ongoing series, How to Get Better Service, NBC News sat down with Michael Fazio, career concierge and author of “Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens“. Fazio has spent his career working with and for some of the nation’s finest hotels and told us the dirty little secrets of how to get better service from hotel staffers.





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